After reading the articles on Customer satisfaction and the Eight tips for creating an effective survey, I practiced setting up surveys for the circulation department's self checkout machines.
The only previous experience that I have had is with Juanma's surveys over the past few months. His approach is good and he does a great job of getting our attention and also extracting the information that he is looking for. It was also easy, even for me, to use.
I can see this as yet another useful communication tool.
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